Terms & Conditions

Last updated 27 July 2026

These terms govern your use of Uniligo. By creating a workspace or installing the Uniligo app on your store, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. The service

Uniligo reads order and fulfilment data from the sales channels you connect and presents it as a consolidated dashboard: intake, fulfilment pace, open backlog, aging, exceptions and reconciliation.

2. Your account

• You are responsible for the accuracy of your account details and for keeping your password secure.
• You are responsible for what the people you invite into your workspace do there.
• Tell us promptly at security@uniligo.com if you believe an account has been compromised.

3. Plans, billing and taxes

• Paid plans are billed monthly in advance. Where you installed Uniligo through the Shopify App Store, charges are made through Shopify’s Billing API and appear on your Shopify invoice, on Shopify’s billing cycle and subject to Shopify’s terms.
• Nothing is charged until you approve the charge on Shopify’s confirmation screen. Opening that screen and closing it changes nothing.
• Scale is priced on application and is billed under a separate written agreement rather than through Shopify.
• Prices are exclusive of VAT and any other applicable taxes, which are added where required.
• Changing plan takes effect when the new subscription becomes active. Downgrades apply from the next billing period and may reduce your retention window and seat limits.
• Fees already paid are not refundable, except where required by law. You can cancel at any time and will keep access until the end of the period you have paid for.
• We may change prices with at least 30 days’ notice to workspace owners. If you do not accept a change, you may cancel before it takes effect.

4. Acceptable use

You agree not to:

• Use Uniligo unlawfully, or to process data you have no right to process.
• Attempt to access another workspace’s data, or to circumvent the isolation between workspaces.
• Probe, scan or load-test the service without our written permission — other than reporting a vulnerability in good faith to security@uniligo.com, which we welcome.
• Resell or white-label the service without a written agreement.
• Use automated means to extract data at a volume or rate that degrades the service for others.

5. Who owns what

• Your data stays yours. Order data, customer data and anything else you or your connected channels put into Uniligo remains yours. We claim no ownership and we grant ourselves no rights over it beyond what is needed to run the service for you.
• The software stays ours. Uniligo, its interface and its underlying software remain our property. These terms grant you a non-exclusive, non-transferable right to use the service while your subscription is current.
• We may publish aggregated, fully anonymised statistics about usage of the service. These will never identify you, your business, your customers, or be derived in a way that allows re-identification.

6. Third-party services

Uniligo depends on the platforms you connect, principally Shopify and Brightpearl. Those are governed by your agreements with them, we do not control them, and we are not responsible for their availability, their data accuracy, or changes they make to their APIs. If a provider changes or withdraws an interface we rely on, we will make reasonable efforts to adapt.

7. Availability

We aim for high availability but do not commit to a specific uptime figure on Core or Growth. A contractual service level is available on Scale. We may take the service down for maintenance, and will give notice where the work is planned and likely to be disruptive.

8. Suspension and termination

• You may close your workspace at any time.
• We may suspend or terminate access if you materially breach these terms, if payment fails and is not resolved after notice, or if continuing would expose us or others to legal risk. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to put it right.
• After termination, your data is deleted in line with the retention periods in the Privacy Policy. Export anything you need before you close your workspace.

9. Disclaimers

The service is provided “as is”. To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, nor that figures derived from third-party data will be complete or accurate — they are only ever as good as what your providers returned.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings; and our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

11. Changes to these terms

We may update these terms. For material changes we will notify workspace owners by email at least 30 days before they take effect. Continuing to use the service after that date means you accept the revised terms.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country where you live.

13. Contact

support@uniligo.com for the service, privacy@uniligo.com for data protection.